BORN.LIVE Support

Account, device, connection, and purchase help

Contact support

Email hello@born.live with the email address connected to your account, your BORN number if available, and a short description of what happened. Never send us your password, Apple Account password, Google password, or payment details.

Account and sign-in

You can sign in with Apple, Google, or email and password. Use the same method you used when you created your account. If you cannot regain access, contact us from the email address linked to the account.

Your BORN number

Your BORN number is attached to your account and public profile. If the number or profile shown in the app does not look correct, send support your BORN number and a screenshot so we can investigate.

NFC devices, QR codes, and connections

A BORN.LIVE wristband, card, sticker, or keychain opens its BORN link when tapped with a compatible phone. You can add a device from the Devices tab. NFC is not required to use the rest of the app, and a BORN QR or link can also open a profile and create a connection.

Premium purchases

BORN.LIVE Premium is a one-time in-app purchase. If you already purchased Premium but it is not active, open Settings and choose Restore purchase. Apple and Google process mobile purchases; BORN.LIVE does not receive your full card or bank details.

Privacy, reporting, and blocking

You control whether your public profile is visible. Profiles can be reported or blocked from within the app. Read our Privacy Policy for details about the information we process and your choices.

Delete your account

You can permanently delete your account in the app under Settings. If you cannot access the app, follow the steps on our account deletion page.